Soulframe Preludes FAQ

Answers to “What is Preludes?” and many more of your most burning questions about Soulframe.

What is “Preludes”? Can’t you just say “pre-alpha” like a normal person?

We’re not normal! Preludes is our name for Soulframe’s current pre-alpha development phase. It’s an early, evolving version of the game that players can experience as we build it openly and alongside the community.

I signed up! Where’s my invite email? How do I play?

If you signed up during TennoCon weekend before July 20 at 11:59 p.m. ET, you're in! Just log in and download the game. An email will be delivered to you from no-reply@soulframe.com to the email address provided during sign-up.

Otherwise, we are returning to closed access and will continue sending out 2,000 invites per week to players who signed up after the cutoff time. These emails include codes you can share with friends, which can be redeemed here.

What am I supposed to do in Preludes?

Explore, experiment, and let us know what you think! Preludes is a chance to feel out combat, discover the world, and help guide its growth. Some features are unfinished and some have a long ways to go, but your feedback matters a great deal as we get there.

Will there be wipes or progress resets in the future?

We aspire to avoid future wipes and preserve progress moving forward. As Soulframe Preludes is a pre-alpha build, major changes may still require adjustments and will be communicated ahead of time if that ever becomes necessary.

Can I stream or share content from Preludes?

Yes! You are welcome to stream, post, and share your gameplay from Soulframe Preludes. There is no embargo or restrictions on sharing your in-game experience with friends and family, or online with the world.

How often does Soulframe release Updates?

Soulframe Preludes receives Updates regularly, with new features, improvements, and fixes added over time. We’re constantly progressing the game based on player feedback, so there is always something new on the horizon.

Keep an eye on the Forums and Discord for the latest patch notes and announcements.

How do I give feedback and stay up to date on the game?

You can share your thoughts on the official Forums, in the Soulframe Discord, and during our Twitch streams.

How do I report Bugs?

If you encounter a bug while playing Soulframe, you can report it in the Bug Reports Subforum. Be sure to review our reporting guidelines on the Soulframe Preludes Bug Reports page.

I can’t find my original sign-up email. What should I do?

If you think you signed up but can’t log in, try resetting your password. If that doesn’t work, contact Support and we’ll help verify your email.

I want to change my email. How do I do it?

Log in to the Account Management page. Under User Information, you can edit your email address.

I want to delete my account.

You can submit a request via Support and our team will walk you through the process.

I’m getting an “Envoy Title Not Permitted” error.

This means the Envoy title you chose is not supported. For further information, you can check out our Envoy Title policy. If you think there is an error, please complete your sign-up with an alternative Envoy name and reach out to Support.

I’m having trouble installing or launching the game.

If you’re getting errors while launching, it may be due to local system permissions. Try running the installer as an administrator or visit Support for more help.

I want to reset my progress. Can I wipe my account?

Account resets are not available at this time. However, if you are looking to switch Enclaves (Factions) or Pacts, this can be done in-game once you have progressed far enough. Keep exploring, your Path can still shift, Envoy...

Do you have a Discord?

Yes! Join the official Soulframe Discord here: discord.gg/playsoulframe

When will Preludes end and Soulframe be released to the public?

There is no firm release date for Soulframe just yet. We plan to remain in Preludes for as long as it takes to shape the world, systems, and story alongside you. When it feels right (and ready), we’ll begin the next chapter.

Will Soulframe have a founder’s program like Warframe?

No timeline to share just yet, but we’re very grateful for the continued interest and support!

When will Preludes come to a PC storefront like Steam or Epic Games Store?

For now, Preludes is only available through soulframe.com so we can iterate quickly. We do plan to broaden access in the future, but not before it is ready.

Will Preludes be available on consoles at any point? Or will console players have to wait for the full launch?

Preludes is PC-only for now. We plan to bring Soulframe to consoles eventually, but that will likely align with a fuller release rather than during Preludes.

Where can I find more help?

For more technical support or info, please visit our General Technical Support page or submit a ticket.